Resume

Summary

Over 25 years of experience across software development, health tech, and entertainment/game development, working with organizations ranging from small startups to large publicly traded companies. Career began in Quality Assurance and expanded into design, production, and technical program/product management across console, PC, social/mobile, and web platforms. Known for realistic scoping, guiding teams through complexity, and driving projects to completion.

Experience

Director, Program Management & Technical Product Management — Optum

Jan 2024 – Present

Led product strategy and roadmap execution, delivering releases aligned to annual objectives and customer outcomes
Managed an $11M+ portfolio budget, improving forecasting accuracy and resource allocation
Drove cross-functional prioritization and backlog optimization, improving time-to-build and time-to-value
Moderated all key agile ceremonies across a multi-team organization
Published products: Digital Enterprise Automated Routing (DEAR), AMPLIFY

Director, Portfolio Management — Enterprise Eligibility, Optum

Jan 2023 – Dec 2024

Operationalized portfolio governance and financial planning to enable executive decision-making
Improved financial and operational maturity using Rally, JIRA, PPM Optics, Aha!, and Power BI reporting

Director, Agile Delivery Services and Front Office Tools — Optum

Sep 2021 – Dec 2022

Led an enterprise Agile transformation migrating 50+ product development teams to standardized tools and processes
Implemented incident management improvements, reducing downtime and accelerating recovery

Director, Project Management — Rally Health

May 2019 – Sep 2021 · San Francisco, CA (acquired by UnitedHealth Group)

Led enterprise PMO delivery across four portfolios supporting ~45 agile teams, ~22% of company roadmap initiatives and ~35% of releases
Managed and mentored 15+ project managers overseeing 175+ concurrent programs
Standardized intake, prioritization, and delivery processes across product, engineering, and business stakeholders
Established release governance, capacity modeling, and scorecards to improve on-time delivery

Manager, Project Management — Rally Health

Jul 2018 – May 2019 · San Francisco, CA

Managed a team of 7 PMs delivering core portfolio initiatives
Built PMO operating rhythms (QBR/MBR reporting, staffing models, portfolio reviews)
Designed standardized JIRA dashboards adopted across all teams

Senior Project Manager — Rally Health

Jun 2017 – Jun 2018 · San Francisco, CA

Delivered platform initiatives (Identity, Authentication, Eligibility) through agile sprint execution
Implemented release calendar and capacity modeling frameworks
Introduced structured roadmap intake and prioritization processes

Lead Producer — GREE International Entertainment

Feb 2015 – May 2017 · San Francisco, CA

Directed operations for a 40-person game studio supporting the live-service RPG Knights & Dragons
Led end-to-end release management for monthly milestone builds across Google Play and Apple App Store
Orchestrated the transition of full product development from Canada to distributed teams in India and Germany

Game Designer and Office Manager — Rocket Games, Inc.

Apr 2014 – Sep 2014 · San Francisco, CA (acquired by Penn Entertainment)

Implemented and launched slot machine games in Unity using a proprietary engine
Led game configuration and balance tuning to hit target RTP and monetization metrics
Directed studio operations, vendor management, and budgeting

Lead Producer / Senior Producer / Producer / Associate Producer — Zynga

Jun 2008 – Apr 2014 (5 years 11 months) · San Francisco, CA (acquired by Take-Two Interactive)

Led performance management and career development for teams of 8–11 (direct reports and managers)
Owned quarterly studio roadmaps and end-to-end feature delivery for titles including Zynga Poker, CastleVille, FrontierVille, Pioneer Trail, and FishVille
Drove $10.1M in revenue over 13 months through content and monetization strategy on FishVille
Scaled a team from 3 to 27 cross-functional members while launching a new game genre for the platform
Introduced Agile (Scrum) practices to Zynga, improving velocity and predictability
Managed 14+ global outsourcing partners (art and audio vendors)
Led distributed team coordination and live-operations transitions across San Francisco, Dallas, Bangalore, Baltimore, and Eugene

Associate Producer — LucasArts

Aug 2007 – Jun 2008 · San Francisco, CA

Directed a $300K cinematic outsourcing budget for pre-rendered cutscenes
Managed outsourcing contracts, milestone schedules, and vendor deliverables
Served as primary cross-functional production point of contact across 15+ departments
Managed global ratings certification (ESRB and international boards) and source code escrow compliance
Published: Fracture (Xbox 360, PS3)

Associate Producer — Stormfront Studios

Jun 2005 – May 2007 · San Rafael, CA

Directed production operations across art and cinematic pipelines; led and mentored a team of 4 cinematic artists and 2 art interns
Designed single-player and co-op levels and in-game cinematics for Eragon (Xbox 360, Xbox, PS2, Windows)
Built 3D level prototypes including environment layouts, gameplay logic, and camera systems

Mission Builder / Level Designer — NovaLogic, Inc.

Feb 2004 – May 2005 · Calabasas, CA

Designed single- and multiplayer levels across multiple Joint Operations campaigns
Adapted existing levels to support new gameplay modes, extending content lifecycle
Level design work contributed to a Guinness World Record for the largest multiplayer map at the time (150 simultaneous players)

Earlier Roles

Game Designer, Black Ops Entertainment — Terminator 3: Rise of the Machines (Xbox, PS2)
Texture Artist / UI Designer, Multimedia Labs
Game Designer / Concept Artist, MGM — 11 original concepts for the James Bond 40th Anniversary DVD Box Set
Producer / DVD Game Designer, B1 Media — interactive DVD games for Disney film properties
Production Artist / Web Designer, Hansen Associates Architects and Planners
Creative Services Coordinator, Sony Computer Entertainment of America — Sony E3 2000 showcase and DualShock 2 product photography
Game Tester, The 3DO Company

Skills

Project Management · Production Management · Production Planning · Agile/Scrum Delivery · Portfolio & Budget Management

Certifications

Certified ScrumMaster (CSM)

Honors

First FPS to support 150 online players in a single game map (Guinness World Record) · Alumni of the Year, Academy of Art University

Education

Academy of Art University — B.A., Game and Interactive Media Design

Glendale Community College — Radio, Television, and Digital Communication